Cancellation & Refund Policy
Ganpati Go Carz – Self Drive Car Rental Services
Website: www.ganpatigocarz.com
Effective Date: August 22, 2026
Service Area: Jaipur & All India
At Ganpati Go Carz, we strive to offer flexible rental services. This Cancellation and Refund Policy outlines the terms and conditions regarding booking cancellations, refund structures, and security deposit returns for rentals made via www.ganpatigocarz.com.
1. Booking Cancellation Structure
If you need to cancel your reservation, the refund amount depends on how far in advance you notify us prior to the scheduled pickup time:
| Cancellation Timeframe | Refund Amount | Deduction / Penalty |
|---|---|---|
| More than 24 hours before pickup | 80% of booking amount | 20% administrative fee |
| Within 24 hours of pickup | 50% of booking amount | 50% cancellation penalty |
| No-Show / Late arrival without notice | 0% (No Refund) | 100% booking amount forfeited |
2. Security Deposit Refund Policy
- Mandatory Deposit: A refundable security deposit is collected prior to vehicle handover.
- Verification Process: Refunds are processed only after a full inspection of the vehicle for damages, fuel levels, cleanliness, and verification of pending FASTag/traffic violations.
- Processing Timeline: Refundable deposits are returned to the original payment source or bank account within 3 to 7 business days after the completion of the rental period.
- Deductions: Deductions from the deposit may occur due to over-speeding fines, toll/FASTag charges, fuel deficit, vehicle damage, or late return fees.
3. Early Return & Extension Policy
- Early Vehicle Return: If you return the vehicle prior to the agreed schedule end date/time, no refund will be issued for the unused rental hours or days.
- Booking Extensions: Rental extensions are subject to vehicle availability and must be requested at least 4 hours before the original return time. Extensions will be billed at standard daily/hourly rates.
4. Cancellation by Ganpati Go Carz
In rare situations (e.g., unforeseen mechanical failures, non-availability of requested vehicle, or invalid driver documentation during verification), we reserve the right to cancel a booking. If we cancel your reservation due to vehicle unavailability, a 100% full refund will be issued immediately.
5. Refund Processing Method
All approved refunds will be credited back to the original payment method (Bank Account, UPI, Credit/Debit Card) used during the initial booking transaction within 5-7 working days.
Contact Us for Cancellations & Refunds
To request a cancellation or inquire about your refund status, please reach out to our team:
- Company Name: Ganpati Go Carz
- Address: 119/379 Madhyam Marg, Near Dispensary Road, Thadi Market, Mansarovar, Jaipur, Rajasthan - 302020
- Phone: +91 9587895105
- Email: gocarzselfdrive95@gmail.com
- Website: www.ganpatigocarz.com
